State Farm® Insurance Agent Wells Wheeler

"Always very helpful and friendly :)"

"Excellent customer service even with a demanding customer. I have been a customer for 26 years and very satisfied with Wells and his agency. I would recommend Wells and State Farm Insurance - he has great rates - you will be very happy you did."

"Been with Wells Wheeler State Farm for 30+ years. Great company, they treat me like family! Thanks for all you do."

"Dianne was very knowledgeable and professional during the transaction."

"I have been with Wells Wheeler Statefarm for almost 30 years. Wells, Dianna, Marcy, and all his staff are amazing! They're always professional, knowledgeable, courteous, helpful, and timely. They really are like family. They're always a joy to talk and do business with. Special shout out to Dianna. She really is a treasure there. She's a blessing, always gets the job done, and smiles when she does it. Love my Statefarm family! Highly recommended."

"I am very pleased with my service that I get from Wells Wheeler State Farm Insurance Agency! The staff has always been so very thoughtful and helpful to me!"

"Wells and Marice are two of the best people you could have in your corner. Always ready to help and go the extra mile"

"Very efficient and courteous customer service from Wells Wheeler office team. Always."

"Good"

"Marcie, Marcie, thanks for being so amazing! I honestly felt like I just gain a trusted friend, an advisor, someone I can rely on. First off, the reasons I called were addressed rapidly and helped with ease. Secondly I will NOT be going to any other agency with the way Marcie handles business. Thanks for being so informative and understanding Marcie. Also, I wanted to make sure that I mentioned Marcie name five times to go along with the five star performance."

"Our family has been with Wells Wheeler since Mr. Norm Fowler retired many years ago. Wells and his team have taken good care of us as needs arise from time to time over the years. I’d recommend giving them a call if you’re in need of insurance or looking for a change."

"Regular insurance review As always, Wells was informativ,e helpful, and friendly."

"Dianna Goodman is always so helpful and friendly! I really appreciate her attentiveness to my insurance needs. She is always willing to help in any way necessary and does her job well!! I would give more than 5 stars if that was an option"

"Ms. Dianna is the sweetest lady I've ever spoken too on the phone. She never tried to rush me off the phone but got everything i needed done quickly!!"

"I have used this agent for well over 15 years. However, due to rising rates, I canceled my policy in September 2024. I was informed in January 2025 by my mortgage company that State Farm never processed my cancellation therefore my mortgage increased hundreds of dollars.I have now called State Farm well over eight different times to resolve this issue since January 2025 and they have not submitted a full refund to me. Each time I call I’m being told that there was an issue and they had to resubmit something or they need additional documentation, But I am not being told until I call in. This company used to be great and I even reconsider reinstating my policy with them however, after this experience, I will no longer use this agent."

"Genuinely so disappointed. I know people who have been with Well Wheeler for YEARS and I wanted to start my own policy with them. I called numerous times and left voicemails each time explaining what was going on, along with requesting a call back. I could never get someone on the phone or a call back. These calls were weeks, if not months apart, so there is genuinely no excuse to not give a call back. I eventually just went with another agent. To new people thinking about contacting, save your time and call someone else. The other agent answered the phone directly and got my policy started the day I called."

"Been a customer of theirs for over 5 years . Have had issues with Diane a few times already . Last week I called the office to add insurance to another vehicle. Called two Different times and never could get nobody on the phone plus left Messages. Never got a call back. called another company and got insurance on all my Vehicles the same day plus saved a good bit of money for the same coverage. Called Wheeler‘s office again to have them cancel my policies . Nobody answer the phone again. Left them a message to call me . three days later, I finally got somebody on the phone . All diane said was sorry and that she was on vacation last week. I told her everybody else must’ve been on vacation also. Then she proceeded to tell me how other companies will lie to you to get your service."

"Excellent customer service ! The ladies that work there do a great job !"

"The customer service is horrible. They will gladly take your money but will screw you at the same time. They don’t inform you on any necessary information. If you speak to someone, they will tell you that they will call you back but they will send you a text instead. Extremely unprofessional. You tell them what you want and they will do what they want instead"

"This is the worst State Farm office! Everytime I call them something else has been changed on my policy that I didn't authorize. Now they tell me I'm being canceled but can't tell me why. I found out my insurance was canceled 4 days after it happened only because I called to make a change to my policy. I have to give them my correct address each time I call because they have a different one everytime. They can not keep their stuff together and now I'm suffering because of it. I had no idea I didn't have insurance. I will not EVER return to state farm with Wells Wheeler. They never return calls either. Like I said this is the WORST State Farm office!"

"Courteous, professional and always there to help."

"I’ve been with State Farm for over 15years in the McDonough area. And have never met such rude unprofessional women in a business setting. Disrespectful, argumentative and down right rude. When you have to contact an agent, which is not often, maybe one or twice every couple of years, if your lucky. You expect well informed courtesy people. Not over spoken unprofessional rude unhelpful Persons representing such a huge company. Shame on you State Farm for letting your customers feel unappreciated."

"Great"

"The folks are always welcoming and helpful."

"I probably would have given this agent a one star rating, but since I never actually met the man or talked to anyone in his office for more than 45 seconds, I feel like I might be just a little too biased. That being said, after I was blindsided and my car completely totaled, I went to my insurance agent to try and get things settled. Wells Wheeler's office did not handle a single thing for me. I was continuously transferred to national lines and had to go through the whole story four or five times with different people trying to get to the right person, just to have to go through the whole process again if I needed to talk to someone on a different day. I was given a faulty fax line, twice, to send my medical expenses to, and because of it my medical bills have yet to be paid in full. It took State Farm more than two months to send a check to the bank to cover the cost of the totaled car (which was less than a year old with 5,000 miles on it.) We had third party collectors calling us threatening to take action to recover the money. And every time I called Wells Wheeler's office I was just transferred to some national line and never received any information on my claim. We've cancelled our policy with them (although they seem to think we haven't and continue to send us junk) and we will not be back."